Privacy Policy.

Introduction

SunPickle is a pickleball scorer, group organiser and 3D game for iPhone, Apple Watch and Android, made by JudeTech Solutions Ltd, trading as JD ("we", "our" or "us"). This policy explains what personal data SunPickle collects, why, where it's kept and your rights.

In short: we collect what SunPickle needs to work. Our analytics and crash tools know you only by an account ID, never by your name, email address or phone number. Health data from Apple Health never leaves your phone. We show no ads, we don't track you across other apps, and we never sell your data.

Data we collect

Your account and profile

You sign in with Apple, Google or a sign-in link sent to your email address, handled by Firebase Authentication. We receive your email address and, if Apple or Google share it, your name (with Apple you can share a private relay address instead). Your profile holds your name, your self-rated level, whether you mostly play singles or doubles, an optional DUPR rating you type in yourself (we don't connect to DUPR), your language and, if you set one, your weekly goal (days on court and minutes).

Matches

When you score a match signed in, we store the players' names as you typed them, the format, every rally and the scores, and whether the other side confirmed the result. A result can count by itself 24 hours after it's saved unless someone says it's wrong. Players you pick from your group see the match in their history. Matches you score without an account stay on your phone until you sign up.

Groups ("circles")

If you start or join a circle, its members see your name, your self-rated level, your results in the circle and your answers to "Who's in?". The organiser can add a weekly time and a place.

Open play

When you run or join an open play night, the night's board (first names, who's playing on which court, who's next and the results) can be seen by anyone with the night's six-letter code or QR code, for one day. Players who check in on the web without the app get an anonymous account with no name or email address; it's deleted after 30 days without use.

Live scores

If you share a match's live score or show it on the big scoreboard, anyone with that link can see the players' names and the score until the match ends.

Notifications

If you allow notifications, we store your device's notification token, your time zone, your language and which notifications you want, so we can send the four kinds SunPickle has (your Monday recap, a new result with you, "You're in!" and "You're up" at open play) and keep them out of your quiet hours.

SunPickle Pro

Purchases are made through the Apple App Store or Google Play and checked by RevenueCat. We never see your card or payment details. We keep a record of your membership linked to your account: your plan, its dates, the store's transaction IDs, the price and currency and the country of purchase, and your member number.

Usage analytics

Unless you turn it off (Settings → Privacy → Share usage stats), the app tells PostHog which screens you open and what you do (for example, starting or finishing a match), and when the app is installed, opened and updated, with your account ID (or an anonymous ID before you sign in), your device model, operating system and app version. It never includes your name, email address, what you type or any health data.

Crash and error reports

If the app crashes or hits an error, a report goes to Sentry so we can fix it: your account ID, your device model, operating system and app version, what went wrong and where, and the screens you used just before. Some sessions also send timing data to help us keep the app fast. Reports never contain your name, email address or health data.

Support messages

If you contact us from the app, your email includes your account ID, your plan, the app version, your device model and the ID of the last error report, and a screenshot only if you choose to add one.

Only on your device

Apple Health (iPhone and Apple Watch)

If you allow it, SunPickle saves each session as a pickleball workout in Apple Health and reads your heart rate, active calories and workouts to show them in your session summary and weekly goal. Health data is read and kept on your iPhone only. It is never sent to us, to our servers, analytics or crash reports, and never used for advertising.

The camera

SunPickle uses the camera only when you tap "Scan a QR code", to read a group or open play code. No picture is kept or sent.

The 3D game

Your games against the computer stay on your phone; analytics count that a game was played, never your results.

How we use your information

We use it to run your account; score your matches and keep your history, statistics and ladders; run your groups and open play nights; send the notifications you've allowed; unlock and restore SunPickle Pro; find and fix crashes; understand which features are used so we can improve SunPickle; and answer your support messages.

Under UK and EU data protection law, we rely on: our contract with you (your account, scoring, groups, open play and Pro); our legitimate interest in keeping the app working and improving it (crash reports and usage analytics, which you can turn off); and your consent (Apple Health, notifications and the camera, which you can withdraw in your phone's settings).

We don't show ads, we don't sell your data, and we don't use it to track you across other companies' apps or websites.

Where your data is kept

Your account, profile, matches, groups, open play nights and membership are stored in Google Firebase (Firebase Authentication and Cloud Firestore) in the United States, and our server code runs in Google Cloud's us-central1 region. Usage analytics (PostHog) and crash reports (Sentry) are stored in the European Union. Sign-in emails are sent through Resend. When data moves outside the UK or EU, these providers protect it with the safeguards the law requires (such as standard contractual clauses). We use appropriate security measures against unauthorised access, change, disclosure or destruction of your data.

Third-party services

Each has its own privacy policy:

• Firebase and Google Cloud (Google): sign-in, database and server code
• Sign in with Apple and Google Sign-In: if you choose them
• Resend: sign-in emails
• Expo, Apple Push Notification service and Firebase Cloud Messaging: delivering notifications
• RevenueCat, the Apple App Store and Google Play: purchases
• PostHog (EU): usage analytics, which you can turn off
• Sentry (EU): crash and error reports
• Apple Health: only if you allow it, and only on your device

How long we keep it

Your account, profile, matches and groups are kept until you delete your account. Open play boards and live scores are deleted after a day; anonymous web check-in accounts after 30 days without use; invite codes when they expire. Analytics and crash reports are kept for a limited time set by PostHog and Sentry, then deleted.

Deleting your account

You can delete your account at any time in the app (You → Settings → Delete account), or by emailing support@judedon.com from the email address on your account. This removes your sign-in, your profile, your notification settings and your membership status. Matches you played with other people stay in their history, and results already counted stay in your groups' ladders. A record of a purchase and its member number is kept for our accounts. Deleting your account doesn't cancel an App Store or Google Play subscription: cancel it in your store account settings.

Your rights

Depending on where you live, you may have the right to access your data, correct it, delete it, receive a copy, and restrict or object to how we use it. To use any of these rights, email support@judedon.com. If you're in the UK, you can also complain to the Information Commissioner's Office (ico.org.uk); in the EU, to your local data protection authority.

Children

SunPickle isn't intended for children under 13, and we don't knowingly collect personal data from them.

Changes to this policy

We may update this policy. We'll post the new version on this page and change the "Last updated" date; if a change is important, we'll tell you in the app.

Contact us

• Email: support@judedon.com
• Website: www.judedon.com